BW No. 8, 2022

Protect your purchase

We’re here to help you collect art securely. When you browse and buy on Artsper, you benefit from our guaranteed protections.

Buy works from the best galleries

We partner with the best art galleries. All sellers on Artsper have been carefully reviewed and approved by our team. All of our partner galleries respect our code of ethics.

Know what you’re getting

Each work on Artsper is studied and validated by our team before appearing online. Get personalized support Contemporary art specialists are available by phone and email to answer all of your questions about our works of art. Get personalized advice and curated suggestions for your collection.

Make an offer with Artsper

Negotiate prices

Price negotiation is possible. Like in a gallery, this allows you to open a discussion and purchase your works at your preferred price.

Get our help negotiating

Let our team handle the negotiations and get back to you once the best deal is made.

Order safely

Artsper’s satisfaction guarantee

With Artsper, you have the opportunity to return a work free of charge within 14 days of receipt if it does not suit you, for whatever reason. You will then receive a full refund for your order.

Protect your purchase with Artsper’s payment partners

All credit card payments are processed by Paybox, the trusted leader in payment processing for international businesses. Paybox ensures the highest level of security.

Get specialized support from Artsper in the event of a problem

On the rare occasion that a work of art arrives in a different condition than described, we will work to administer a return, refund, restoration or exchange for you. Our team will always keep you informed on the progress of your request and will go above and beyond to offer you personalized solutions.

To benefit from Artsper’s protections you must:

• Place your order using one of Artsper's payment methods.

• Report any issues to Artsper within one week of receiving your work.

• Provide all requested photographic evidence of the problem (including the original artwork and packaging).

Artsper’s guarantee covers the following problems:

• You receive a work that’s missing a described characteristic (such as a signature or a frame)

• You receive a work with different characteristics than those described at the time of purchase

• You receive a damaged piece of work

• Your purchase is declared lost or damaged during transit

• You receive a work that is a different in color than what you ordered

• Your purchase is delayed

Artsper gives you access to the largest catalogue of contemporary art from the best European galleries (150,000 works from 15,000 artists and 2,000 partner galleries).

What sets us apart from other platforms is the fact that we carefully select the galleries we work with, based on a range of criteria. This approach ensures that you benefit from:

- The double expertise of the galleries and Artsper, guaranteeing the quality of the artists and artworks available on our site

- Access to the entire catalogue of artworks from our partner galleries, sold at the same price as displayed in the gallery

We also make it easier for you to find works that reflect your preferences: you’ll receive personalized artwork suggestions, you can view curated artwork selections created by our in-house experts, browse premium content about your favorite artists, and take advantage of Artsper Art Advisory, which provides personalized advice throughout the buying process.

A panel of experts is responsible for selecting our partner galleries according to the following criteria: striking a balance between an extensive and diversified offering and a high-quality catalogue of artworks.

Various criteria come into play here, including the gallery's general approach, the artists it represents, the art fairs it attends, and how it promotes its artists.

Your items can be delivered anywhere in the world.

However, please note that once your order reaches its destination, it may be subject to VAT or other customs fees. These charges are beyond our control and you will be responsible for paying them (this is indicated at the ‘checkout’).

You can have your order delivered to the address of your choice: your home, a friend's house or your workplace. Please note, however, that someone must be present to receive your delivery.

If your billing address is different to your delivery address you can specify this at the checkout.

For some artworks, you can negotiate the price. If the price of the work is negotiable, a “Make an offer” option will be available under the “Add to cart” button.

To submit your offer, you must make a payment of the desired amount. Your offer will then be forwarded to the gallery, which reserves the right to accept or reject it. If your offer is accepted, it means that your order is confirmed by the gallery and they will prepare the artwork for shipment. If your offer is rejected, you will be refunded the total amount paid automatically. The gallery can also propose a counter-offer for the acquisition of the artwork.

If you have any questions, please feel free to contact us: contact@artsper.com